ISLAND SPORTS LIMITED
TERMS & CONDITIONS, PARTICIPANT RISK ACKNOWLEDGEMENT & PARENT/GUARDIAN CONSENT
Trading as: Island Sports
Version: Updated Draft
Effective Date: October 20, 2026
IMPORTANT
Please read these Terms & Conditions carefully before booking.
These Terms apply to programmes and services provided by Island Sports Limited trading as Island Sports ("Island Sports", "we", "us" or "our"), including public classes, term programmes, drop-in classes, private coaching, multisports, football and other sport-specific programmes, swimming, gymnastics, school programmes and ECAs, holiday camps, birthday parties, events and academies.
The person making a booking ("Parent/Guardian") confirms that they are the participant's parent or legal guardian, or otherwise have lawful authority to register the participant and provide the required consents.
By completing the required acceptance process when booking, the Parent/Guardian agrees to these Terms.
1. BOOKINGS & PAYMENT
A place is confirmed only when Island Sports has accepted the booking and received the required payment.
Places are subject to availability and are generally allocated on a first-come, first-served basis.
Unless expressly stated otherwise, fees are generally non-refundable, subject always to rights and remedies that cannot lawfully be excluded.
Cancellation, rescheduling, make-up and transfer arrangements may differ between programmes. Programme-specific conditions communicated at or before booking form part of these Terms.
Promotional prices, discounts and promotional codes are subject to their stated conditions and cannot be exchanged for cash.
Parents/Guardians are responsible for checking programme dates, times, locations, age requirements and participant information before booking.
Island Sports may refuse, suspend or cancel a booking where reasonably necessary because of safety, safeguarding, programme suitability, non-payment, serious misconduct or material operational concerns.
2. MISSED CLASSES & RESCHEDULING POLICY
Public Classes – Multisports, Football & Swimming
Island Sports operates a make-up class system for eligible missed public classes.
A missed session does not create a cash balance, monetary credit or automatic entitlement to a refund.
To qualify for a make-up class, Island Sports must be notified at least three (3) hours before the scheduled class start time, and appropriate supporting documentation must be provided.
Qualifying reasons include:
Medical Absence: Illness or injury supported by a valid doctor's note or medical certificate covering the date of the missed class.
Essential School Functions: Attendance at an essential school-related activity or event requiring the participant's attendance, supported by appropriate documentation.
Travel: Travel preventing attendance, supported by a relevant travel itinerary, ticket or booking confirmation.
Personal commitments, birthdays, recreational activities, scheduling conflicts and unsupported absences do not qualify for make-up sessions.
Make-Up Class Conditions
Approved make-up sessions may be booked into another suitable and available Island Sports public class within the same term.
All make-up classes are:
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Subject to class capacity, participant age, ability, programme suitability and Island Sports approval.
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Subject to the Island Sports schedule and availability.
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Not guaranteed at the participant's usual or preferred venue, day, time or with a particular coach.
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Required to be completed within the same term as the missed class.
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Non-transferable unless Island Sports expressly agrees otherwise.
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Not exchangeable for cash, refunds, monetary account credit, discounts or deductions from future programme fees.
Where an eligible make-up session cannot be completed before the end of the applicable term, the make-up entitlement expires.
A participant's inability or unwillingness to attend an available make-up class because of location, travel distance, scheduling, personal preference or convenience does not create an entitlement to a refund, monetary credit, future-term extension or other compensation.
Confirmed Make-Up Sessions
Once a make-up session has been confirmed, the participant is expected to attend the agreed session.
Where the participant does not attend a confirmed make-up session, the make-up will ordinarily be treated as used and cannot be rescheduled again.
Island Sports may consider a further make-up where the new absence independently satisfies the qualifying conditions above and appropriate supporting documentation is provided.
No Monetary Credit
Make-up sessions represent an opportunity to replace an eligible missed class only.
Make-up entitlements have no cash value and cannot be converted into cash, monetary account credit, discounts or deductions from future programme fees.
Island Sports may consider exceptional circumstances on a case-by-case basis. Any exception granted does not create an entitlement to the same arrangement in another case.
Private Classes – Missed Classes & Rescheduling
Private classes, including individual and private group lessons, are appointment-based, with coaching time reserved specifically for the participant or group.
Missed Private Classes
Missed appointments and late cancellations are ordinarily non-refundable.
Where a private group lesson proceeds as scheduled, the absence of one or more participants does not create an entitlement to:
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A refund;
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Monetary account credit;
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Fee reduction;
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Additional private coaching; or
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A replacement private lesson.
The class may continue for the participants who attend, and the agreed lesson fee remains applicable.
Private-Class Make-Ups
Where Island Sports approves a make-up arrangement for an eligible participant absence, the participant may attend a suitable and available Island Sports public programme.
Approved make-up arrangements do not entitle the participant to an additional private lesson and do not create monetary credit.
Public make-up sessions are subject to age suitability, ability, programme suitability, class capacity and availability.
Island Sports does not guarantee a make-up session at the participant's preferred venue, location, day, time or with a particular coach.
Personal inconvenience, travel distance, preferred location or inability to attend an available public make-up class does not create an entitlement to a refund, monetary credit, additional private lesson or alternative financial compensation.
Rescheduling an Entire Private Class
Requests to reschedule an entire private lesson must comply with the notice requirements and conditions applicable to the relevant private lesson package.
All requests are subject to coach and venue availability and approval by Island Sports.
An individual participant's absence from a private group lesson does not automatically entitle the entire group to reschedule.
Package Validity
All private lessons and approved make-up sessions must be completed within the stated validity period of the applicable package.
Unused make-up opportunities expire at the end of the applicable validity period unless Island Sports expressly agrees otherwise.
Additional Charges
Admission fees, parking charges, venue charges or other expenses specifically incurred in delivering a private lesson may be
charged where disclosed or reasonably applicable.
3. WEATHER POLICY
General Weather Conditions
Island Sports prioritises the safety of all participants and coaches.
Activities may be modified, relocated, postponed or cancelled where weather, environmental or venue conditions make participation unsuitable.
Light Rain: Outdoor activities will ordinarily continue. Participants are advised to bring suitable rainwear, including appropriate footwear and a raincoat.
Heavy Rain, Thunderstorms or Unsuitable Conditions: Island Sports may modify or cancel activities where conditions are considered unsuitable or the venue cannot reasonably be used.
Weather Warnings – Public Classes
Hong Kong Observatory WarningClass Arrangement
Typhoon Signal No. 1 / Amber Rainstorm
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Classes continue unless conditions are considered unmanageable
Typhoon Signal No. 3 / Red Rainstorm
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Indoor classes continue unless conditions are unmanageable; outdoor classes are cancelled
Typhoon Signal No. 8 or above / Black Rainstorm
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All classes cancelled
Where a swimming pool, school, sports facility or other third-party venue closes or suspends activities, Island Sports will comply with the venue's requirements.
Weather Make-Up Entitlement – Public Classes
Where Island Sports cancels a scheduled public class due to adverse weather or unsuitable venue conditions, the participant will receive a weather make-up entitlement.
The entitlement may:
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Be used towards another suitable Island Sports class or service during the current term; or
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Be carried forward for use during the following term.
All weather make-up arrangements are subject to programme suitability, class capacity and availability.
A weather make-up entitlement:
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Has no cash value;
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Does not create a monetary account balance;
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Cannot be exchanged for cash; and
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Is separate from a participant-requested absence under Section 2.
Birthday Parties & Private Events – Weather Policy
Outdoor birthday parties and private events will ordinarily proceed during light rain where conditions remain suitable.
Island Sports may modify, postpone, relocate or cancel an event where adverse weather or venue conditions make the planned event unsuitable.
Where severe weather or an applicable Rainstorm Warning makes the event unsuitable to proceed, Island Sports may permit the event to be cancelled or rescheduled without the usual cancellation charge, subject to the applicable booking conditions.
Where an event is cancelled because of qualifying adverse weather, Island Sports may offer an alternative date subject to coach and venue availability.
Any customised equipment, party materials, third-party services, venue costs or specially ordered products already purchased or committed to the event may remain non-refundable where this was communicated at booking.
4. DROP-IN CLASSES
Drop-in bookings are subject to availability.
Cancellation or transfer requests must comply with the cancellation period stated at booking.
Late cancellations and non-attendance are non-refundable, subject to applicable law.
Approval of a transfer does not guarantee availability in another class.
5. PRIVATE LESSONS
Private swimming and sports lessons, including private group bookings, are subject to the missed-class, rescheduling and make-up arrangements set out in Section 2.
The absence of an individual participant from a private group lesson does not affect the booking or payment obligations of the group.
Any approved make-up arrangement following a participant-requested absence will ordinarily be provided through an eligible Island
Sports public programme rather than by providing an additional private lesson.
Private lesson packages must be used within their stated validity period.
Admission fees, parking charges, venue charges or other expenses specifically incurred in delivering a private lesson may be charged where disclosed or reasonably applicable.
6. CAMPS
Camp bookings are generally non-refundable unless otherwise stated, subject to applicable law.
Camp days missed because of illness, holidays, personal scheduling or non-attendance are not ordinarily refundable.
Transfers, make-ups and exceptional cancellation arrangements are subject to availability and the conditions applicable to the particular camp.
Island Sports may consider exceptional circumstances on a case-by-case basis. An exception made in one case does not create an entitlement in another.
Camp programmes may include sports, games, water activities, meal/rest periods, movement between activity areas and other age-appropriate recreational activities.
Published schedules are indicative. Activities may reasonably be substituted, rearranged or modified because of participant needs, weather, venue availability, staffing, group size or safety considerations.
7. BIRTHDAY PARTIES & PRIVATE EVENTS
Parties and private events are subject to the package and conditions agreed at confirmation.
Unless Island Sports provides the venue, the booking party is responsible for arranging an appropriate and lawful venue.
Final participant numbers must be provided by any stated deadline.
Significant increases in participant numbers may require additional coaches, equipment and charges.
Costs incurred for customised equipment, third-party services, party materials, venue bookings or specially purchased items may become non-refundable once committed.
Island Sports may adapt, substitute or discontinue an activity where participant numbers, ages, behaviour, weather, available space or other circumstances make the planned activity unsafe or materially unsuitable.
Weather-related arrangements are governed by Section 3.
8. CANCELLATIONS & PROGRAMME CHANGES
Island Sports may reasonably cancel, postpone, relocate or modify a programme because of:
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Unsafe weather or environmental conditions;
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Venue closure or unavailability;
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Government restrictions or warnings;
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Coach illness or unexpected staff unavailability;
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Insufficient enrolment;
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Safety or safeguarding concerns; or
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Circumstances reasonably outside Island Sports' control.
Island Sports will endeavour to notify affected customers as soon as reasonably practicable.
Where a session is cancelled, Island Sports may offer an appropriate replacement session, rescheduling opportunity or other remedy in accordance with the applicable programme conditions.
Weather-related cancellations are governed by Section 3.
Where Island Sports cancels a paid service for reasons within its reasonable control and cannot provide a reasonable alternative, an appropriate refund relating to the affected service may be provided.
Nothing in this section limits a remedy required by applicable law.
9. HEALTH & MEDICAL INFORMATION
Parents/Guardians must disclose information reasonably relevant to safe participation, including relevant:
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Medical conditions;
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Allergies;
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Injuries;
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Disabilities or additional needs;
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Medication;
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Emergency medication;
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Prescribed medical devices; and
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Other circumstances materially affecting safe participation.
Information must be provided before participation and updated promptly when relevant circumstances change.
Parents/Guardians remain responsible for determining whether their child is medically fit to participate and should obtain professional medical advice where appropriate.
Participants who are contagious or otherwise not reasonably fit to participate should not attend.
Island Sports may modify, suspend or restrict participation where reasonably necessary for participant safety or welfare.
Disclosure of a medical condition or additional need does not, by itself, mean that Island Sports has agreed to provide specialist medical, therapeutic or one-to-one support.
10. MEDICATION, FIRST AID & EMERGENCIES
Island Sports Personnel do not routinely administer medication unless an appropriate arrangement has expressly been agreed in advance.
In an accident, illness or emergency, Island Sports Personnel may take reasonable steps appropriate to the circumstances, including:
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Providing basic first-aid assistance within their competence;
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Contacting a Parent/Guardian or emergency contact;
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Obtaining assistance from school or venue personnel; and
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Contacting emergency services.
Where urgent assistance is reasonably considered necessary and a Parent/Guardian cannot immediately be contacted, Island Sports may seek appropriate emergency assistance for the participant.
Nothing requires Island Sports Personnel to provide medical treatment beyond their training, competence or authority.
11. ESSENTIAL MEDICAL DEVICES
Island Sports distinguishes essential medical or health-related equipment from ordinary personal belongings.
Parents/Guardians must notify Island Sports where a participant requires an essential item such as prescription glasses, an inhaler, adrenaline auto-injector, hearing device, diabetes-management equipment or another prescribed medical device.
Where an essential item must temporarily be removed during an activity and is expressly entrusted to Island Sports Personnel, it will be handled in accordance with the applicable Island Sports or venue essential-item procedure.
Coaches should not ordinarily carry participant belongings on their person while actively coaching.
Parents/Guardians remain responsible for supplying appropriate, current and clearly identifiable medical equipment together with necessary instructions.
Essential medical devices are not treated as ordinary valuables under Section 12.
12. PERSONAL BELONGINGS
Participants should bring only items reasonably required for the programme.
Ordinary personal belongings and valuables are brought at the participant's own risk.
Island Sports does not guarantee against accidental loss, theft or damage to ordinary personal property.
Nothing in this section excludes or restricts liability which cannot lawfully be excluded or restricted.
13. SAFEGUARDING & CHILD WELFARE
Island Sports is committed to appropriately protecting children's safety, welfare and wellbeing.
Island Sports Personnel must follow applicable safeguarding, child-welfare and incident-reporting procedures.
Island Sports may take reasonable and proportionate action where a safeguarding or welfare concern arises.
This may include communication or referral to a Parent/Guardian, school, venue, emergency service, relevant authority or other appropriate organisation.
Safeguarding responsibilities are separate from the sporting-risk acknowledgement contained in these Terms and are not waived by a Parent/Guardian consenting to participation.
14. SCHOOL PROGRAMMES & THIRD-PARTY VENUES
Island Sports operates at schools, swimming pools, sports facilities, parks and other third-party venues.
Participants and accompanying adults must comply with applicable venue safety, security and conduct requirements.
When Island Sports operates on school premises, the school's applicable safeguarding, child-protection, emergency, security and site requirements apply alongside Island Sports' procedures.
Where safeguarding or site-safety requirements conflict, Island Sports Personnel will follow the applicable school requirements, subject to applicable law and the overriding need to take reasonable steps to protect a child from immediate harm.
Island Sports does not necessarily own, operate or control third-party venues.
Responsibility for a venue-related incident will depend upon the circumstances and the respective responsibilities and control of Island Sports and the venue operator.
15. ARRIVAL, SUPERVISION & COLLECTION
Parents/Guardians are responsible for ensuring participants arrive at and are collected from the correct location at the appropriate time.
Island Sports assumes supervision responsibility from the designated programme start or handover point once the participant has been appropriately handed over where supervised handover applies.
Children must not be left unattended before Island Sports has accepted responsibility for supervision.
Island Sports' supervision responsibility ends when the participant has been appropriately collected or released under the applicable programme arrangements.
Island Sports may require authorised collection information.
Parents/Guardians who are unexpectedly delayed must contact Island Sports promptly.
Repeated or significant late collection may result in reasonable additional charges or participation arrangements being reviewed.
16. PARTICIPANT BEHAVIOUR
Participants must follow reasonable coaching, safety and venue instructions.
Island Sports will endeavour to manage behavioural concerns in an age-appropriate and proportionate manner.
A participant may be removed temporarily from an activity where reasonably necessary to protect their safety or the safety of others.
Serious or persistent behaviour creating a material safety, safeguarding or operational risk may result in suspension or termination following appropriate communication with the Parent/Guardian.
17. PARENT/GUARDIAN & SPECTATOR CONDUCT
Parents, guardians and spectators must behave respectfully towards children, coaches, other families, school personnel and venue staff.
Abuse, intimidation, discriminatory conduct, threatening behaviour, unsafe conduct or serious disruption will not be tolerated.
Island Sports may require a person to leave where their behaviour creates a safety, safeguarding or serious operational concern and may restrict future attendance or bookings where reasonably necessary.
18. COACHES & PROGRAMME CONTENT
Island Sports may substitute coaches where reasonably necessary.
Unless expressly agreed otherwise, booking a programme does not guarantee a particular coach.
Island Sports may reasonably modify activities, equipment, coaching format or programme content according to participant age, ability, safety, venue conditions, weather, group size or other operational considerations.
19. SWIMMING & WATER ACTIVITIES
Swimming involves inherent water-related risks and is subject to applicable pool and venue requirements.
Island Sports may assess participants and place or move them between ability groups where reasonably necessary for safety and coaching suitability.
Participation may be restricted where demonstrated swimming ability is unsuitable for a particular activity.
Parents/Guardians must accurately disclose relevant swimming ability and medical information.
Missed swimming sessions and make-up arrangements are governed by Section 2.
Weather-related swimming arrangements are governed by Section 3.
20. GYMNASTICS & PROGRESSIVE SKILLS
Gymnastics may involve apparatus, balancing, jumping, tumbling and progressive skill development.
Participants must follow coach instructions regarding equipment and skill progression.
Island Sports Personnel may prevent a participant from attempting a skill where the coach reasonably considers the participant is not ready to attempt it safely.
Activities may be adapted according to age, ability, confidence, physical readiness, equipment and venue conditions.
21. PHOTOGRAPHY & VIDEO
Marketing photography consent is optional and is not a condition of participation.
Island Sports may create photographs or recordings for legitimate operational, safeguarding or programme-administration purposes where permitted by applicable law and policy.
Identifiable photographs or recordings will only be used for marketing or promotional purposes where appropriate consent has been obtained.
Marketing may include Island Sports' website, social-media channels, WhatsApp communications, printed materials and school/programme proposals.
Marketing consent must be obtained separately from mandatory acceptance of these Terms.
A Parent/Guardian may decline marketing photography without affecting their child's eligibility to participate and may withdraw consent for future marketing use by contacting Island Sports, subject to applicable law.
22. PRIVACY & PERSONAL DATA
Island Sports may collect and process personal information reasonably required for bookings, programme administration, communication, participant safety, safeguarding, emergency response, payments and other legitimate operational purposes.
Personal information will be handled in accordance with Island Sports' Privacy Policy and applicable Hong Kong privacy requirements.
Relevant information may be disclosed to schools, venues, professional advisers, service providers, emergency services or relevant authorities where reasonably necessary and legally permitted.
Personal information will not be retained longer than reasonably necessary for its relevant purpose, subject to applicable legal, safeguarding, insurance and record-keeping requirements.
23. PARTICIPANT RISK ACKNOWLEDGEMENT
PLEASE READ CAREFULLY
Sport and physical activity involve inherent risks that cannot be completely eliminated even where reasonable coaching, supervision and safety precautions are provided.
Island Sports activities may include multisports, football, basketball, tennis, hockey, teeball, rugby, swimming, gymnastics, athletics, games, obstacle courses, competitions and other physical activities.
Depending on the activity, inherent risks may include:
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Slips, trips and falls;
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Accidental participant collisions;
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Ordinary sporting contact;
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Contact with balls, rackets, sticks, goals and equipment;
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Strains, sprains and bruising;
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Impacts associated with running, jumping, throwing and catching;
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Water-related risks;
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Gymnastics-related falls and equipment risks; and
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Other risks ordinarily associated with appropriately organised sporting activity.
The Parent/Guardian acknowledges these inherent risks and voluntarily consents to the participant taking part.
This acknowledgement concerns inherent sporting risks. It does not waive liability which cannot lawfully be waived.
24. RISK ALLOCATION & LIABILITY
Nothing in these Terms excludes or restricts any liability of Island Sports to the extent that such liability cannot lawfully be excluded or restricted under Hong Kong law.
Participation in sport involves inherent and ordinary risks which cannot be completely eliminated through reasonable coaching, supervision and safety precautions.
To the extent permitted by law, Island Sports is not liable merely because a participant suffers injury, loss or damage arising from an inherent risk of an appropriately organised sporting activity where reasonable care has been exercised.
Island Sports does not guarantee that sporting activities will be free from accident or injury.
To the extent permitted by law, Island Sports shall not be liable for indirect or consequential loss that was not reasonably foreseeable as arising from the relevant breach or event.
Nothing in these Terms excludes or restricts responsibility for:
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Death or personal injury resulting from negligence where liability cannot lawfully be excluded;
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Fraud or fraudulent misrepresentation;
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Safeguarding responsibilities which cannot lawfully be excluded; or
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Any other liability that applicable law prohibits Island Sports from excluding or restricting.
The occurrence of an accident, injury, loss or unsuccessful sporting outcome does not by itself establish negligence or breach of duty.
Responsibility will depend upon the particular circumstances, including the activity, participant age and ability, information provided to Island Sports, applicable instructions, reasonable precautions, school or venue requirements and the acts or omissions giving rise to the event.
25. INFORMATION PROVIDED BY PARENTS/GUARDIANS
Island Sports relies upon information supplied by Parents/Guardians when assessing programme suitability and safety requirements.
Parents/Guardians must ensure that information provided is materially accurate and must promptly notify Island Sports of relevant changes.
Island Sports is not responsible for consequences arising solely from material information being withheld or materially inaccurate information being supplied where Island Sports could not reasonably have known the true circumstances, subject always to applicable law.
26. COMMUNICATIONS & AUTHORITY
Operational communications may be made through email, WhatsApp, telephone, website notices or other reasonable channels.
Coaches and other personnel are not authorised to permanently vary these Terms, guarantee refunds, provide monetary credits, admit legal liability or enter settlements on behalf of Island Sports unless specifically authorised to do so.
A goodwill payment, refund, make-up arrangement, apology or customer-service gesture does not by itself constitute an admission of legal liability or create an entitlement to the same arrangement in future.
27. COMPLAINTS, ACCIDENTS & INCIDENTS
Parents/Guardians should raise concerns promptly so they can be appropriately reviewed.
Material accidents, safeguarding concerns and incidents will be handled under Island Sports' applicable procedures.
Island Sports may obtain relevant information from personnel, participants, Parents/Guardians, schools, venues, witnesses and available records where reasonably necessary to investigate an incident.
Complaints should be directed to:
Safeguarding concerns may be escalated internally and, where appropriate, referred to a school, venue, emergency service or relevant authority.
28. CHANGES TO THESE TERMS
Island Sports may update these Terms periodically.
The version applicable to a booking will ordinarily be the version presented and accepted when the booking is made, except where a subsequent change is required by law or expressly agreed.
Updated Terms will not retrospectively be presented as having applied to an earlier booking.
29. SEVERABILITY
If any provision is determined to be invalid, unlawful or unenforceable, it will be modified or removed to the minimum extent necessary.
The remaining provisions will continue to apply to the extent permitted by law.
30. NO WAIVER
A failure or delay by Island Sports in exercising a contractual right does not waive that right.
A discretionary exception made for one customer does not create an entitlement to the same exception in another case.
31. GOVERNING LAW
These Terms are governed by the laws of the Hong Kong Special Administrative Region.
Subject to rights which cannot lawfully be excluded, the courts of Hong Kong shall have jurisdiction in relation to disputes arising from these Terms.
BOOKING ACCEPTANCE
The following should be presented as separate selections during booking.
REQUIRED — TERMS & CONDITIONS
☐ I confirm that I have read and agree to the Island Sports Terms & Conditions.
REQUIRED — PARTICIPATION & RISK ACKNOWLEDGEMENT
☐ I confirm that I have read the Participant Risk Acknowledgement and consent to my child participating in the booked sporting and physical activities.
OPTIONAL — PHOTOGRAPHY & VIDEO CONSENT
☐ I consent to Island Sports photographing and/or recording my child during Island Sports activities and using selected photographs or videos for Island Sports marketing and communications, including its website, social-media channels, WhatsApp communications, printed materials and school or programme proposals.
I understand that marketing photography consent is optional, declining consent will not affect my child's participation, and I may withdraw consent for future marketing use by contacting Island Sports.
PARENT/GUARDIAN DECLARATION
By completing the booking, I confirm that:
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I am the participant's Parent/Guardian or otherwise have lawful authority to make the booking;
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The information supplied is accurate to the best of my knowledge;
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I have disclosed relevant medical conditions, allergies, additional needs, medication, prescribed medical devices and emergency information requested by Island Sports;
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I will update Island Sports if relevant information changes;
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I understand that sporting and physical activities involve inherent risks that cannot be completely eliminated;
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I understand that the Participant Risk Acknowledgement does not remove legal responsibilities which cannot lawfully be excluded; and
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I agree to comply with applicable programme, attendance, make-up, safety and venue requirements.
END OF TERMS & CONDITIONS
